IT Technical Support Specialist – Level 1 (m/f)

Our client is a global industrial company with operations across multiple countries. We are looking for a motivated and service-oriented IT Technical Support Specialist - Level 1 (m/f) to join the Service Delivery team.

In this role, you will be responsible for providing Level 1 IT support to all entities throughout Asia and Europe. As the first point of contact for internal customers, you will help them resolve technical issues efficiently while delivering excellent support experience.

This position is ideal for someone who enjoys problem-solving, working with modern technologies, and interacting with users in a dynamic environment.

• Provide first-level technical support for end users via phone, and remote tools

• Diagnosing and resolving hardware, software, and network issues

• Support and maintain Windows environments and workplace systems

• Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, etc.)

• Manage user accounts, access rights, and basic security settings

• Document incidents, solutions, and processes in the ticketing system

• Escalate complex issues to Level 2 support when necessary

• Ensure timely resolution while maintaining high customer satisfaction

• Monitor and analyze recurrent Incident and request and connect to identify opportunities for optimization

• Recommend enhancements to support processes, tools, and governance frameworks to improve service delivery

• A bachelor’s degree in computer science or a related IT discipline is required
• Good knowledge of Windows operating systems, Microsoft 365, Networking fundamentals (LAN, WLAN, VPN), Zoom workspace

• Strong problem-solving and analytical skills

• Customer-focused mindset with excellent communication skills

• Ability to work independently and in a team

• Organized and structured way of working

• Fluent in English, Additional language skills (German, French, Spanish) are considered an asset

• Knowledge of ERP and CRM field

• Experience with ticketing systems and remote support tools

• Knowledge of Active Directory / Azure
• Contribute to the knowledge base and documented procedures
• This role requires close collaboration with business users across departments and regular interaction with other IT functions. Strong communication skills are critical.
• Key personal attributes include attention to detail, a collaborative mindset, positive attitude, and strong time management.

For a first confidential discussion or more information, please contact Xavier Van Petegem: +352 26 29 45 29.

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